The Art of Communication in Nursing and Health Care

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The Art of Communication in Nursing and Health Care

SKU# 9780826110558

An Interdisciplinary Approach

Author: Theresa Raphael-Grimm PhD, CNS

$40.00

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Description 

A handy guide to tackling difficult patient and professional interactions with confidence and compassion

In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communicationóthe art of patient careóremain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist who has devoted nearly 30 years of study to clinicianópatient relationships, the book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague's clinical opinion, and other common scenarios.

The book guides the reader through a conceptual framework for building effective relationships that is based on the principles of mindfulness. These principles are embedded in discussions of the fundamental elements of interpersonal effectiveness, such as hope, empathy, and listening. Chapters apply mindfulness principles to specific challenging situations with concrete examples that describe effective clinical behaviors as well as situations depicting pitfalls that may impede compassionate care. From a focus on everyday manners in difficult situations to beneficial approaches with challenging populations, the guide helps health care professionals confidently resolve common problems. Brief, to-the-point chapters help clinicians channel their clinical knowledge and good intentions into caring behaviors that allow the patient to more fully experience empathy and compassion. With the guiding theme of "using words as precision instruments," this is a resource that will be referred to again and again.

Key Features:

  • Helps health care professionals and nurses communicate effectively in challenging clinical and professional situations

  • Uses the principles of mindfulness to build satisfying relationships and resolve problems

  • Addresses such difficult issues as demanding patients, maintaining boundaries, overcoming biases, managing clinician emotions, and much more

  • Provides special tips for communicating with family members and caregivers

  • Authored by a practicing psychotherapist specializing in clinician√≥patient relationships for nearly 30 years

  • Product Details 

    • Publication Date October 10, 2014
    • Page Count 200
    • Product Form Paperback / softback
    • ISBN 13 9780826110558
    • EISBN 9780826110565

    Table of Contents 

    Contents

      Preface

      SECTION I: GOOD COMMUNICATION SKILLS: THE FOUNDATIONS

    1. Encounters
    2. Mindfulness
    3. Empathy
    4. Listening
    5. Words
    6. SECTION II: NAVIGATING PROFESSIONAL COMMUNICATION CHALLENGES

    7. Patients' Emotions
    8. Time
    9. Boundaries
    10. Biases
    11. Clinician Emotions
    12. SECTION III: EVERYDAY MANNERS IN DIFFICULT CLINICAL SITUATIONS

    13. 11. Mistakes and Apologies
    14. Hope and Bad News
    15. Grief
    16. Expressing Condolences
    17. Disgust
    18. SECTION IV: EFFECTIVE APPROACHES IN CHALLENGING POPULATIONS

    19. Difficult Encounters
    20. Somatic Complaints
    21. Clinician Conflict
    22. Substance Abuse
    23. SECTION V: AFTERWORD

    24. Cultivating Mindfulness
    25. Index