In this weekly feature, the editors of SpringBoard highlight one career in the health care professions–including a basic description, educational requirements, core competencies/key skills needed, and related web sites and professional organizations where you can find more information!

101 Careers in Healthcare ManagementJOB DESCRIPTION

The Director of Emergency Services assumes 24-hour fiscal, clinical, and operational responsibility for his/her assigned area, incorporating the hospital’s mission, goals, and strategic plan. The Director of Emergency Services ensures quality patient care and oversees patient flow processes within the emergency department. The Director of Emergency Services, in collaboration with the Director of Security, Fire, and Safety and Deputy Safety Officer, is responsible to provide clinical support for the Emergency Management Plan.


Most Directors of Emergency Services are RNs who have additional education in business or health administration. Persons in this role typically have 5 or more years of emergency department nursing experience.


  • Outstanding interpersonal skills including the ability to effectively communicate with persons both inside and outside the organization
  • Excellent verbal and written communication skills
  • Strong leadership and consensus building skills
  • Must be familiar with emergency services data management systems
  • Ability to manage the flow of patients and information to expedite care, collaborating with physicians and healthcare professionals.
  • Ensures regulatory compliance with Department of Homeland Security (DHS), Occupational Safety and Health Administration (OSHA), and all other regulatory agencies
  • Proven experience in creating staffing models for both full- and part-time professional employees
  • Proven abilities to build and manage budgets
  • Must be able to work in a team environment and ensure high quality, compassionate patient care
  • Exceptional problem-solving skills


Directors of Emergency Services earn in the range of $55,000 to $90,000 although the total salary will vary depending on the size and location of the hospital, and the education and experience of the candidate.


Virtually every community hospital in the United States has a functioning emergency department that requires the skill and talent of a Director of Emergency Services. This job is becoming more complex as hospitals are required to maintain high-quality emergency services 24 hours a day, 365 days a year.



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