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Telehealth Nursing

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Telehealth Nursing

SKU# 9780826132321

Tools and Strategies for Optimal Patient Care

Author: Dawna Martich MSN, RN


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Including all the information necessary for safe, competent practice, this hands-on resource walks nurses through telehealth guidelines and procedures to optimize patient communication, perform assessments, and provide effective care of chronic conditions. Replete with case studies and sample dialogue to mimic real-life telehealth situations, introductory chapters cover patient and nurse perspectives on both sides of the telephone. Other sections cover individual body systems, breaking them down into individual common diseases and disorders that might intersect with telehealth nursing.

The text instructs nurses on how to actively listen to the patient "between the lines" in the absence of an in-person examination and discern the right questions to ask and tone to adopt. Chapters provide enhanced communication techniques for performing comprehensive health assessments using only the sense of hearing and resources available through the telephone. Clinical Pearls are scattered throughout the text from those who have been "in the trenches" and cared for a wide variety of patients using the telehealth nursing techniques illustrated in this book.

Key Features:

  • Helps nurses understand the keys to successful telehealth nursing
  • Teaches enhanced, specialized communication techniques including "active listening"
  • Guides nurses in assessing patients using only the sense of hearing/active listening
  • Includes case studies, algorithms, patient teaching resources, and more
  • Reviews body systems and disease processes with application exercises

Product Details 

  • Publication Date December 15, 2016
  • Page Count 410
  • Product Form Paperback / softback
  • ISBN 13 9780826132321

About The Author(s) 

Dawna Martich, MSN, RN, received her bachelor's and master's degrees in nursing from the University of Pittsburgh and has been practicing as a nursing education specialist for adult learners for three decades. After working in neurology, postanesthesia recovery, home care, and physician practice management, she served as a direct telephonic nursing care provider for an organization with a satellite office in Pittsburgh, Pennsylvania.

Shortly thereafter, Ms. Martich became one of several training managers for a telephonic organization. Although the organization had a specific computerized clinical documentation system, it lacked approaches to help nurses transition from direct care to the telephonic care environment. After orienting hundreds of telephonic nurses in Pittsburgh, Arizona, Hawaii, Seattle, and Baltimore, it became clear that telephonic nursing care would stay as a viable avenue in the health care industry. She structured approaches to help nurses fine-tune their communication skills and develop an ease with computerized documentation.

Ms. Martich's other experience includes preparing student learning materials and ancillary materials for nursing publications and creating NCLEX-style practice questions for students preparing to sit for the state board of nursing examination. She has actively participated in creating content for online learning courses for RN-BSN, RN-MSN, and RN-DNP programs. She also served as the director of continuing nursing education for an online continuing education company, ensuring that learning material adhered to the American Nurses Credential Center criteria. Her most recent accomplishments include consulting to aid a start-up personal care agency with policies, procedures, quality improvement, human resources, and financial management functions. She can be reached via e-mail: dawna.martich@att.net.

Table of Contents 




Section I: Introduction

1. Evolution/History of Telenursing

2. Assessment Techniques: Communication and Active Listening

3. Professional Preparation for Telehealth Nursing

4. Patient/Client Perspective on Telehealth Nursing

Section II: Introduction to Body Systems

5. Integumentary System

6. Respiratory System

7. Cardiovascular System

8. Gastrointestinal System

9. Musculoskeletal System

10. Neurologic and Sensory Systems

11. Genitourinary System

Section III: Introduction to Body System Disorders

12. Disorders of the Integumentary System

13. Disorders of the Respiratory System

14. Disorders of the Cardiovascular System

15. Disorders of the Gastrointestinal System

16. Disorders of the Musculoskeletal System

17. Disorders of the Neurologic and Sensory Systems

18. Disorders of the Genitourinary System

19. The Patient/Client With Diabetes Mellitus

20. The Patient/Client With HIV/AIDS

Section IV: Additional Aspects of Telephonic Patient/Client Care

21. Patient/Client Care

22. Review of Laboratory Values and Diagnostic Tests

23. Documentation

24. Tools for Telephonic Care

25. Work Environments

26. Issues and Solutions

27. The Nurse as Client

Conclusion: The Rest of the Story