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Person-Focused Health Care Management

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Person-Focused Health Care Management

SKU# 9780826194350

A Foundational Guide for Health Care Managers


  • Donald Zimmerman PhD
  • Denise G. Osborn-Harrison
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Provides a decision-making framework and guide to improving the experience of care from the individual patient's perspective.

How might the entire system for producing, delivering, and paying for health care be changed so that the real people who are living inside the role of patient fare better than they currently do?

In general, person-focused care starts with the purposeful escalation of the lived experience of the person receiving or needing care into a management priority for all involved in providing that care. Taken as a whole, a person-focused approach to health care management frames a general perspective for incorporating the personal experience of care into the everyday management responsibilities of health care professionals. Whether working on the clinical or administrative side of health care, the perspective of person-focused care helps professionals throughout a health care organization routinely incorporate awareness into their decision making of how each individual being treated is feeling, thinking, interpreting, and understanding his or her experience as a patient.

Written and edited by distinguished educators, clinicians, and researchers with decades of health care policy and management experience, the text examines how health care managers can initiate and direct the process of system transformation by understanding and using a greater "person focus" in their decision making. The book helps to develop specific rules for improving the experience of care through better managerial decision making. Case studies with discussion questions facilitate creative problem solving based on sound decision making.


  • Describes the framework and tools for using a person-focused approach to improve clinical outcomes and the overall personal experience of care
  • Discusses the impact of management decisions on the personal experience of clinical care
  • Addresses the personal and clinical problems created through our current system's standard health care delivery and financing
  • Fulfills key learning competencies defined by AUPHA, CAHME, and NCHL
  • Instructor's manual and PowerPoint slides available for qualified instructors

Product Details 

  • Publication Date December 20, 2016
  • Page Count 274
  • Product Form Paperback / softback
  • ISBN 13 9780826194350
  • EISBN 9780826194367

About The Author(s) 

Donald L. Zimmerman, PhD, is a professor and program director of health care management at the University of New Orleans. Previously, he was collegiate professor and director of the Health Care Administration Program at the University of Maryland University College and executive director of the Center for Healthcare Management Studies at Fairleigh Dickinson University. He has also served as a visiting associate professor at the Sloan Program in Health Administration, Cornell University.

Before turning to full-time academic work in 1998, Dr. Zimmerman was actively engaged in national and state health policy developments as senior research sociologist at Research Triangle Institute International, senior policy analyst at the National Health Policy Forum at The George Washington University, and executive director of the Pennsylvania Health Care Cost Containment Council. Over his career, he has also provided advisory services to the U.S. Congress, federal and state government agencies, national associations, health care providers, and major health care consulting firms.

Dr. Zimmerman is a frequent speaker and has authored over 100 health care management and policy articles, technical reports, and professional presentations. He currently serves as vice chair of the Board of Directors of the International Commission for Dalit Rights and continues to work with senior clinical and policy leaders on a range of health care and related issues.

He earned his BA with distinction from the University of Washington and his MA and PhD in sociology from the State University of New York at Stony Brook.

Denise G. Osborn-Harrison, JD, MPH, is a health insurance specialist at the U.S. Department of Health and Human Services, Centers for Medicare and Medicaid Services in Baltimore, Maryland, and adjunct professor for George Mason University in Fairfax, Virginia. She is also a California licensed attorney and holds a master’s degree in public health. Her specialty areas are corporate compliance for health care, health care reform, patient safety, medical liability reform, Medicaid expansion, and public health. She has provided consulting services to state agencies, federal agencies, nonprofits, and health care providers, both nationwide and abroad.

Dr. Osborn-Harrison began her teaching career more than 20 years ago while living in Los Angeles, California. She taught law classes for the University of California Los Angeles, Mt. San Antonio College, University of West Los Angeles, and Rio Hondo College. Currently, she serves as an adjunct professor for both undergraduate and graduate health care administration programs for George Mason University, University of Maryland University College, and Southern New Hampshire University. As a continuing education provider, she has trained nurses and physicians on how to conduct root cause analysis to support enterprise-wide patient safety and quality initiatives in a hospital setting.

Table of Contents 





1. Overview and Framework of Person-Focused Health Care Management

Donald L. Zimmerman


2. Person-Focused Care and the Physician: Emphasizing the Human Condition

James B. Rickert

3. Creating Patient- and Family-Focused Care in the Intensive Care Unit

Giora Netzer and Judy E. Davidson

4. The Role of the Health Care Manager in Designing and Leading a Person-Centered Ambulatory Care Practice

Kathryn E. Phillips, Ziva Mann, and Jonathan R. Sugarman

5. The Place of the Medical Office in Health Care

Sandy DeWeese and Jennifer Reiter

6. Exploring Person Centeredness in Long-Term Care

Jason A. Wolf, Stacy Palmer, and Robert N. Mayer


7. Paying for Person-Centered Care: The Role of Health Care Payment and Quality Policy

Richard H. Hughes IV and Robert F. Atlas

8. Legal and Ethical Issues in Person-Centered Care

Richard H. Hughes IV

9. Regulatory Compliance and Policy

Charles R. Whipple and Denise G. Osborn-Harrison

10. Health Care Managers Leading the Way to Higher Adoption Rates of Informatics Designed to Enhance the Patient Experience Across the Continuum of Care

Kathleen Martinez

11. Critical Facets of a Person-Focused Supply Chain Management Hospital System: Including Lessons Learned From the University of Michigan Health System, Ann Arbor, Michigan

Rolando R. Croocks and Kori Jones

12. Preventing Medical Errors: Using the Seven Pillars Approach to Advance Authentic Patient-Centered Care and Improve the Safety of Care

Martin J. Hatlie, Robert Malizzo, and Barbara Malizzo


13. Why Person- and Family-Centered Care?

Joanne Disch

14. The Patient Empathy Project: A Study of Patient Fears

Colleen E. Sweeney

15. Avoiding Diagnostic Fixation Errors: A Person-Focused Approach to Human Factors Analysis

Ellen Grady Venditti

16. The Patient’s Role in Care: How Far Have We Come?

Sherrie H. Kaplan and Sheldon Greenfield


17. Summary and Conclusion

Denise G. Osborn-Harrison