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Convenient Care Clinics

The Essential Guide to Retail Clinics for Clinicians, Managers, and Educators

Editors

Joshua Riff, MD, MBA, FACEP

Sandra Ryan, MSN, RN, CPNP, FCPP, FAANP

Tine Hansen-Turton, MGA, JD, FCPP, FAAN

Caroline Ridgway, JD

Description

It is essential to understand the important role of convenient care clinics in healthcare, as the number of individuals seeking care continues to grow. This is a wonderful asset for any advanced practice clinician seeking employment in, or considering starting, a convenient care clinic."--Doody's Book Reviews

This is the first comprehensive guide to setting up, operating, and practicing in a convenient care clinic. The book addresses all key medical and operational considerations pertaining to running these local retail health clinics that are rapidly proliferating in pharmacies, supermarkets, airports, and other locations throughout the U.S.

The text describes the philosophy underlying retail care, its history and growth, and the parameters of its services. Pros and cons of different operational models are discussed. The book addresses the top 20 medical conditions likely to be seen in a retail clinic along with signs and symptoms, Written to educate healthcare providers and professionals entering the retail clinic market, it also serves as a text for nursing schools and programs for physician's assistants that wish to add preparation for retail clinics and urgent care facilities to their curriculum.

Key Features:

Provides the essential information needed to establish, operate, and practice in a convenient care clinic or urgent care clinic
Designed for courses at the NP-DNP level, PAs, clinic managers, CNOs, graduate nurse/PA educators and students
Identifies 20 top conditions seen in retail health clinics and provides workup and treatment regimens
Includes metrics associated with retail medicine
Discusses philosophy of retail care and parameters of primary services

Contents

Foreword -- Dr. James Smith, Founder of retail medicine

Introduction

Author Reflection

I. Anatomy of a retail clinic

a. Description

b. Current players

c. Formats

II. History of retail clinics

III. Building and Supplying a retail clinic

IV. Understanding the consumer mind set: patient satisfaction

V. The dollars and cents of running a clinic

VI. Triage and out of scope care

VII. Quality

a. Studies of quality

b. Quality metrics to look at

c. Quality initiatives

VIII. Approach to the patient in the retail clinic with a cough

a. Approach

b. Red flags

c. Differential Diagnosis

d. Treatment

i. Rx

ii. OTC

iii. Home care

IX. Approach to the patient with a sore throat

X. Rashes

a. Common rashes and treatment

b. Rashes you cannot miss

XI. Ear Pain

XII. Dysuria and urinary complaints

XIII. Eye discharge and the painful eye

XIV. Approach to the patient with a fever

XV. Vital signs: What to do with abnormalities

XVI. Specific populations

a. Elderly

b. Pediatrics

c. Disabled

XVII. Vaccinations in the retail clinic

XVIII. The role of the collaborative physician

XIX. Partnering with the Primary care physician and the medical home

XX. Virtual strategies and expansion of scope

XXI. The future of retail care and healthcare reform

Authors

Joshua Riff, MD, MBA, is the Chief Medical Director for Target Corporation, where he oversees the safety and quality of over 1650 pharmacies and 44 clinics.

Sandra Ryan, MSN, CPNP, FAANP, the first chief NP officer in the convenient care industry, is a founding officer at Take Care Health Systems, She currently leads 1,300 NPs and PAs who practice at Take Care Clinics, walk-in clinics at 360 Walgreens drugstores in 19 states.

Tine Hansen-Turton, MGA, JD, FCCP, FAAN, is the chief strategy officer of Public Health Management Corporation (PHMC), where she develops and supports PHMC's overall strategy and leads partnership development around new and emerging business opportunities.

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