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Health Services Management

Competencies and Careers

Author

Zachary Pruitt, PhD, MHA, FACHE

From $56.99
Only %1 left
Are you an educator? Request your desk copy
Description

Develop the Skills to Become an Effective Health Services Manager! 

Includes CourseConnect: Know It. Use It. Test It. – The Smarter Way to Learn and Succeed!

Designed for current and future health services managers, this accessible and engaging text blends foundational management competencies with career-building insights. The book dives into all the core health management domains including leadership, ethics, population health, finance, HR, project management, and more with examples drawn from diverse healthcare settings. Professional reflections and career content help readers build both confidence and empathy in their journey toward impactful and valuable careers. Know, use, and test your understanding of course content with CourseConnect—an interactive learning platform included with your print purchase.  

Key Features:  

  • Integrates core management functions with evolving topics like professionalism, community collaboration, evidence-based management and health equity,

  • Equips students and professionals with the necessary skills and mindset to succeed in real-world health services management roles,

  • Career boxes, development reflection prompts, and more than 30 informational interviews guide students toward professional growth and applied learning,

  • Written with Generation Z learners in mind by an expert committed to education and the future of healthcare leadership,

  • Instructor Resources include an Instructor’s Manual, PowerPoint slides, a Test Bank, and more,

Maximize Your Learning with CourseConnect – Included with Your Print Purchase!

Enhance your textbook experience with CourseConnect, an interactive learning platform designed to help you engage more deeply, study smarter, and achieve success in your course.

  • Master Complex Concepts – Interactive learning activities simplify concepts and improve comprehension and retention.
  • Track Your Progress – Real-time analytics and self-assessments help you identify strengths and focus on areas for improvement.
  • Study Anytime, Anywhere – Enjoy seamless access to your eText and study tools whenever and wherever you need them.
  • Help Whenever You Need It – Course Coach provides answers, summaries, and practice questions to keep you moving forward and build confidence.

Through purchase of this product, you'll get a license to continuous access to this CourseConnect course for as long as you need it, subject to our Terms of Use.

Contents

List of Informational Interviews

Preface

Acknowledgments

Springer Publishing Resources

Chapter 1. Role of the Health Services Manager

Chapter 2. Problem-Solving and Evidence-Based Management

Chapter 3. Managing Interpersonal Communications

Chapter 4. Leadership and Change Management

Chapter 5. Professionalism and Ethics

Chapter 6. Population Health and Community Collaboration

Chapter 7. Healthcare Governance

Chapter 8. Healthcare Strategy and Marketing

Chapter 9. Human Resource Management

Chapter 10. Organizational Design

Chapter 11. Performance Management

Chapter 12. Healthcare Quality Management

Chapter 13. Project Management

Chapter 14. Healthcare Financial Management

Chapter 15. Health Services Management Scenarios and Projects

APPENDICIES

Appendix 1. Examples of Health Services Management Problems

Appendix 2. Chapter to Case Scenarios and Projects Crosswalk

Appendix 3. Chapter to the American College of Healthcare Executives Knowledge Crosswalk

Appendix 4. Career Content at a Glance

Index

Authors

Zachary Pruitt, PhD, MHA, FACHE, is an Associate Professor at the University of South Florida College of Public Health. Dr. Pruitt teaches health services management, quality management, strategic planning, and topics related to the United States healthcare delivery system.

Instructors

Suggested Courses:

  • Managing Healthcare Organizations
  • Healthcare Administration
  • Healthcare Management
  • Health Care Organizations and Services
  • Leadership and Professional Development

Included Instructor Resources:

  • LMS Common Cartridge - All Instructor Resources
  • Instructor's Manual
  • Test Bank
  • PowerPoint Slides
  • Sample Syllabus

Instructor eBook desk copies are available. Follow the two quick and easy steps below.

  1. Click the "REQUEST DESK COPY" button
  2. Complete the simple request form and click submit.

Upon approval, you will be granted eBook access on our Springer CONNECT platform. You will receive an email with instructions when your access is available.

All your books and their included resources will all be in one place with one log in.

Please visit our Resources for Educators page for more information.

https://www.springerpub.com/educators

Product Details
  • Release Date: November 1, 2024
  • Paperback / softback
  • 488 Pages
  • Trim Size: 7in x 10in
  • Number of Illustrations: 63
  • ISBN: 9780826148063
  • eBook ISBN: 9780826148070
is focused on your learning.
Learn Smarter
Access the full eTextbook and interactive lessons that make complex concepts and clear engaging.
Apply your knowledge
Practice with real-world cases excercises and activities designed to build critical thinking and clinical skills.
Get guidance when you need it
Use Course Coach, your built-in AI tutor, to ask questions, check understanding, and stay on track, anytime, anywhere.
Grow with confidence
Follow your personal dashboard to see strengths, focus on weak spots, and master the material at your own pace.
Learn Smarter
Access the full eTextbook and interactive lessons that make complex concepts and clear engaging.
Apply your knowledge
Practice with real-world cases excercises and activities designed to build critical thinking and clinical skills.
Get guidance when you need it
Use Course Coach, your built-in AI tutor, to ask questions, check understanding, and stay on track, anytime, anywhere.
Grow with confidence
Follow your personal dashboard to see strengths, focus on weak spots, and master the material at your own pace.
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Advanced Learning for Advanced Practitioners

Get more than just an eTextbook. CourseConnect gives you the tools to study smarter, practice effectively, and succeed in your course. It's your textbook plus interactive lessons, activities, quizzes, and study tools including:

  • Continuous online access to the complete textbook
  • Bite-sized chapters & focused lessons
  • Interactive quizzes with instant feedback
  • AI Assistant Course Coach draws from expert content to help you learn efficiently
  • Study tools like notes, bookmarks & search
  • Track your progress and know exactly where to focus
  • Not for download or use on traditional eReader devices

Study, practice, succeed. CourseConnect helps you maximize your learning with trusted content and provides the flexibility to study anytime, anywhere.

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Springer Publishing is a uniquely responsive healthcare education and exam prep company specializing in nursing, social work, and behavioral and health sciences education, certification, and licensing exam prep materials. In collaboration with expert authors and educators, we create engaging and accessible digital and print textbooks, clinical references, exam prep tools, instructor resources, and journals. We are champions of growth in these professions, knowing that our work together advances careers, improves outcomes, and impacts lives.

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© 2026 Springer Publishing Company