Contents
Foreword Teresa L. Thompson, PhD
Preface
1. A Brief History of U.S. Health Care
Health Communication
A Historical Overview of Health Communication: The First American Hospital
Impact of Wars on Health Care Delivery
Bartering for Health Care
A Disease-Centered Approach
The Rise and Impact of Technology
Pharmaceutical Contributions to Health and Costs
Contemporary American Health Care and its Impact on Health Communication
Reflections
Skills Exercise
Health Communication Outcomes
2. Health Care Pedagogy
Health Communication: A Generalist Approach
Training Providers: The Early Years
Training Providers: The Flexner Report
Biomedical Model
Biomedical, Technological Specialization
The Nursing Coculture
Biopsychosocial Model
The Culture of Health Care
Reflections
Skills Exercise
Health Communication Outcomes
3. Interpersonal and Gendered Communication
Interpersonal Communication and Health Care
Building Relationships
Verbal and Nonverbal Competencies
Role, Self, and Goal Competencies
Sex versus Gender
Masculine- Versus Feminine-Gendered Communication
Reflections
Skills Exercise
Health Communication Outcomes
4. Provider–Patient Communication
Narratives
Listening Versus Talking
Audience Analysis: Across the Life Cycle
Age
Education
Sex
Gender
Socioeconomic Status
Stereotypes and Marginalized Populations
Health Literacy
Reflections
Skills Exercise
Health Communication Outcomes
5. Intercultural Communication in Health Care
Health Care Culture—Providers
Reflections
Skills Exercise
Health Communication Outcomes
6. Ethics and Health Care
Autonomy
Truth Telling