CONTENTS
Contributors
Preface
Acknowledgments
Introduction
PART I: BUILDING CULTURAL COMPETENCY SKILLS
1. Defining Cultural Competency
Gloria Kersey-Matusiak
2. Cultural Competency Models and Guidelines
Gloria Kersey-Matusiak
3. Why Can’t They Speak Our Language?
Gloria Kersey-Matusiak
PART II: STEPPING UP TO CULTURAL COMPETENCY
4. Cultural Considerations When the Patient’s Religious or Spiritual Needs Differ From One’s Own
Gloria Kersey-Matusiak
5. Cultural Considerations When Caring for Patients With Physical, Psychological, or Intellectual Disabilities
Ernest Bonaparte and Gloria Kersey-Matusiak
6. Cultural Considerations When the Patient Speaks a Different Language
Gloria Kersey-Matusiak
7. Cultural Considerations When Caring for the Patient Who Is Terminally Ill
Gloria Kersey-Matusiak
8. Cultural Considerations When Caring for the Geographically Displaced Client
Barbara Jones
9. Cultural Considerations When Working With LGBTQIA Patients
Claire L. Dente
10. Cultural Considerations When Caring for the New Immigrant or Refugee
Gloria Kersey-Matusiak
11. Cultural Considerations When Caring for the Poor and Uninsured
Gloria Kersey-Matusiak
12. Cultural Considerations When Caring for the Patient Who Is Morbidly Obese
Gloria Kersey-Matusiak
13. Cultural Considerations When Caring for Veterans
Gloria Kersey-Matusiak
14. Cultural Considerations When Caring for Children of Diverse Backgrounds
Catherine McGeehin Heilferty
Index