Communication Case Studies for Health Care Professionals
An Applied Approach
PRAISE FOR THE FIRST EDITION:
Öallows students and faculty to explore real-life health communication behaviors through role-playing, interactive exercises, and examplesÖeasily adapted for use in many situations, sensitivity and diversity trainingÖvery worthwhile book for every medical faculty member working to instill professionalismÖin students.
óVincent Carr, DO, MSA, FACC, FACP, Uniformed Services University of the Health Sciences
The importance of good communication between health professionals and patients has been well documented. Not only does it foster patient satisfaction, it can have a profound effect on health outcomes. This casebook/workbook helps students, faculty, and health care providers to assess and practice key interpersonal and health communication skills. It presents 45 communication scenarios for students to critique and rewrite in order to enhance the interpersonal relationships of participants. The second edition builds on the first with the addition of 11 new cases and theoretical discussions of interpersonal, gender, intercultural, organizational, and media communication. Additionally, the new edition analyzes each scenario in detail to facilitate broader use by an interprofessional team and expand awareness of the specific skills needed by each health care professional. The new Take-Away Considerations feature at the end of each case study reinforces an understanding of the elements of effective communication.
With an eye to time management, each chapter includes effective and ineffective examples of interpersonal communication and interpersonal relationship building. Cases follow the same format including theoretical underpinnings of a particular skill or set of communication skills, an overview of key topics, initial interaction (for role play or analysis), discussion questions (with space for answers), interactive activities and an alternate interaction highlighting more effective communication behaviors, follow-up discussion, key points, and Take-Away Considerations. Scenarios can be used for role play and follow-up discussion in the classroom, for small group work, or individually, as well as in the simulation center and for interprofessional education courses.
NEW TO THE SECOND EDITION:
- Includes theoretical introductions to interpersonal, gender, intercultural, organizational, and media communication
- Presents 11 new case studies
- Provides an introduction for each case study
- Describes the application of communication theory for more effective use in the classroom, simulation center, or professional setting
- Features Take-Away Considerations at the end of each case
Preface
How to Use This Book
I PROVIDER COMMUNICATION
1 Learning to Talk Like a Health Care Provider
Key topics: narrative, nonverbal communication behaviors, and feedback
2 See One, Do One, Teach One
Key topics: provider education, building trust, and continuous communication
3 The Biomedical Model
Key topics: provider education, nonverbal communication, relationship building, and developing trust
4 The Biopsychosocial Model
Key topics: provider education, hostile communication, and listening
5 Autonomy Is a Myth
Key topics: phone conversations, denotative meaning, connotative meaning, and power
6 Bad News
Key topics: family communication, empathic listening, and health literacy
7 Closings
Key topics: closing conversations, nonverbal behaviors, and power sharing
8 Follow-Up
Key topics: interpersonal relationships and communication context
9 I've Got the License, So We're Doing It My Way
Key topics: leadership communication and negotiation
10 I Just Need to Put Your Information in the Computer
Key topics: electronic medical/health records and noise in the channel
II PATIENT COMMUNICATION
11 What's Wrong With Me?
Key topics: noise in communication channels and anxious patients
12 I Understand
Key topics: health literacy and miscommunication
13 It's Been 2 Hours
Key topics: humor and communication context
14 I Have an STD?
Key topics: gendered communication and risk communication
15 Why Do I Have to Wait for an MRI?
Key topics: self-disclosure and patient empowerment
16 I'm Feeling Better, But …
Key topics: gender communication and miscommunication
17 We Don't Know What to Do
Key topics: geriatric communication and noise in the communication channel
18 I Hurt My Back
Key topics: stereotyping and verbal aggression
19 I Need a Generic
Key topics: social realities and relationship building
20 The Nurses Paid More Attention to the Computer Than They Did to Me
Key topics: nonverbal communication and role perceptions
III THE MEDIA AND HEALTH COMMUNICATION
21 Erectile Dysfunction
Key topics: emotional communication and self-disclosure
22 I've Got a Defibrillator
Key topics: media communication and active listening
23 I Saw This Ad on Television
Key topics: gender communication, direct-to-consumer (DTC) advertising, and negotiation
24 Education or Promotion?
Key topics: organizational communication and ethics
25 How About Cereal for My Cholesterol?
Key topics: compromise, empowerment, and empathic listening
26 Are Vaccines Safe?
Key topics: communicating with parents and written communication
27 The Billboard Said CyberKnife Was the Best Way to Go
Key topics: patient education and trust
28 We Need to Improve Our Press Ganey Scores
Key topics: organizational communication and public relations
29 You Posted What on Facebook?
Key topics: organizational communication and ethics
IV THE ROLE OF THIRD PARTIES IN HEALTH COMMUNICATION
30 How Safe Are Generics?
Key topics: organizational communication and patient empowerment
31 I Can't Work
Key topics: third-party communication and trust
32 You'll Feel Better Recovering at Home
Key topics: communication roles and ethics
33 I Only Have 9 Minutes or So
Key topics: nonverbal communication, listening, and feedback
34 Why Don't You Tell Me About It?
Key topics: family communication, trust, and health literacy
35 We'll Have You Come Back for the Stress Test
Key topics: patient-centric behaviors and economics
V CULTURE AND HEALTH COMMUNICATION
36 We Just Need to Get Through the Chemo
Key topics: end-of-life communication and family communication
37 No Hablo Español
Key topics: intercultural communication and information sharing
38 Health Insurance Portability and Accountability Act (HIPAA)
Key topics: organizational communication and family communication
39 When Can My Employee Return to Work?
Key topics: negotiation and ethics
40 Please Take Off Your Clothes and Put on This Gown
Key topics: intercultural communication and ethics
41 Don't Tell My Wife She's Dying
Key topics: end-of-life communication and nonverbal behaviors
42 What's an Interdisciplinary Meeting?
Key topics: organizational communication and team communication
43 Quality of Life Versus Disease Management
Key topics: education, palliative care, and end-of-life communication
44 Why Am I Not Seeing a Doctor?
Key topics: building trust and education
45 I Shouldn't Have to Wait; I Have Insurance
Key topics: education and intercultural communication
Index
- Release Date: December 3, 2014
- Paperback / softback
- 440 Pages
- Trim Size: 7in x 10in
- ISBN: 9780826125170
- eBook ISBN: 9780826125187
