An Empowering Approach to Managing Social Service Organizations

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An Empowering Approach to Managing Social Service Organizations

Authors

Donna Hardina, PhD

Jane Middleton, DSW

Salvador Montana, MSW, PhD(c)

Roger Simpson, PhD

Description

Presenting an empowerment-oriented management approach, this ground-breaking how-to guide covers the most recent innovations and current theories you need to create a successful social service organization.

This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including:

Values and ethics
Organizational structure
Diverse clientele and access to services
Barriers to service delivery
Cultural competency
Fight for social justice
Financial resource management
Evaluating program outcomes
Control of the external environment

A must-have reference, An Empowering Approach to Managing Social Service Organizations will help practicing professionals and students on the cusp of leadership improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment.

Contents

SECTION I: INTRODUCTION TO SOCIAL SERVICE ORGANIZATIONS: MODELS, THEORIES, ETHICAL VALUES, AND STRUCTURE

Introduction

Theories for Organizational Management: Toward the Development of an Empowering Approach

Values and Ethics for Management Practice

The Structure of Social Service Organizations: Where and How Do People Find Help?

SECTION II: MANAGEMENT SKILLS FOR CREATING AN EMPOWERING ORGANIZATION: INCREASING CONSUMER ACCESS TO SERVICES

Creating Decision-making Partnerships with Staff and Clientele: The Role of Boards and Committees

Program Design: Increasing Service Quality and Access

The Culturally Competent Organization

SECTION III: EMPOWERING STAFF MEMBERS

Administrative Leadership

Increasing Employee Motivation: Promoting the Psychological Empowerment of Workers

Team Building and Collaboration

SECTION IV: STRATEGIES FOR MANAGING THE EXTERNAL ENVIRONMENT OF THE EMPOWERING ORGANIZATION

Advocacy for Improvements in Services and Policies

Securing Resources for the Organization: Funding and Budgeting

Using the Evaluation Process to Empower Workers and Clients

External Relations: Developing Organizational Power

The Empowering Model of Management: Is it Realistic?

References
Index

Authors

Donna Hardina, MSW, PhD, is a Professor in the Department of Social Work Education at California State University-Fresno.

Jane Middleton, DSW, is a professor and chair in the department of social work education at California State University, Fresno. She is president-elect of the California chapter of the National Association of Social Workers. Dr. Middleton serves on numerous community, state, and national boards. She previously held the position of chair of the master's of social work program in the school of social administration at Temple University.

Salvador Montana, MSW, Phd(c), is a lecturer in the department of social work education at California State University, Fresno.

Roger A. Simpson, PhD, is an assistant professor in the department of social work education at California State University, Fresno.

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