Teaching Cultural Competence in Nursing and Health Care, Third Edition

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Teaching Cultural Competence in Nursing and Health Care, Third Edition

SKU# 9780826119964

Inquiry, Action, and Innovation

Author: Marianne R. Jeffreys EdD, RN


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Praise for the Second Edition:

"This book will help educators understand the multidimensional process of cultural competence, and the vignettes it provides will be useful to anyone who teaches cultural competence."

-- Nursing Education Perspectives

Based on proven research, this textbook is a unique “how-to” for nursing faculty called upon to educate students, nurses, and other health care providers on how to provide optimal care for culturally diverse populations. It offers a systematic approach featuring ready-to-use materials for planning, implementing, and evaluating cultural competence education strategies and programs. A wealth of practical information on all aspects of culturally competent communication and treatment—in both classroom and workplace settings--is supplemented with an assessment and evaluation toolkit that can be adapted for all educational levels.

The third edition is reorganized to facilitate the incorporation of cultural competence into a greater variety of environments, and provides additional examples and case studies to better illustrate content. Updated and revised information, research findings, and expanded ready-to-apply strategies and exemplars are woven throughout all chapters. New and expanded chapters address curriculum; traditional classrooms, hybrid, and online courses; and clinical settings, immersion experiences, service learning, simulation, and nursing skills lab. Included are educational activities for academic, clinical, and professional association settings. Integrated reflection boxes, easy-to-apply action steps, toolkit resource boxes, references, and discussion questions help students to fully integrate the book’s content. The text fulfills Cultural Competence accreditation requirements for undergraduate nursing programs and for institutions trying to obtain Magnet Status.

New to the Third Edition:

  • Reorganized to address cultural competence in a variety of environments

  • Expanded ready-to-apply strategies and exemplars

  • A wealth of updated and revised information and research

  • New and expanded chapters on curriculum and varied learning modalities

  • New information on clinical settings, immersion experiences, service learning, simulation, and nursing skills lab

  • Reflection boxes, easy-to-apply action steps, toolkit resource boxes, and discussion questions

Also available:

For PhD students, instructors, institutions, and others who want to take it a step further, can purchase The Cultural Competence Education Resource Toolkit. This product contains questionnaires and evaluation methods for a variety of environments, and will enable the use to assess cultural competence in a group of individuals, and a means to achieve optimal cultural competence.

For more information, go to www.springerpub.com/cctoolkit .

Product Details 

  • Publication Date December 01, 2015
  • Page Count 618
  • Product Form Paperback / softback
  • ISBN 13 9780826119964

About The Author(s) 

Marianne R. Jeffreys, EdD, RN, is a nurse educator whose grant-funded research, consultations, publications, and professional presentations encompass the topics of cultural competence, nontraditional students, student retention and achievement, self-efficacy, teaching, curriculum, and psychometrics. The first edition of her book Teaching Cultural Competence in Nursing and Health Care: Inquiry, Action, and Innovation received the AJN Book of the Year Award; she is also the author of the book Nursing Student Retention: Understanding the Process and Making a Difference, as well as articles, book chapters, and videos. Her conceptual models and questionnaires have been requested worldwide and used in various disciplines. She is currently a professor of nursing at the City University of New York (CUNY) Graduate College and at CUNY College of Staten Island.

Dr. Jeffreys received a BS in nursing from the State University of New York College at Plattsburgh and MA, MEd, and EdD degrees in nursing education from Teachers College, Columbia University. She is a Fellow of the New York Academy of Medicine. Her awards include the international Leininger Award for Excellence in Transcultural Nursing, Columbia University’s Teachers College Award for Scholarship and Research, and the Mu Upsilon Chapter of Sigma Theta Tau Excellence in Professional Nursing Award. She was named Consultant of the Month (December 2007) by the National Center for Cultural Competence. Her expertise has been requested for grant-funded projects (from, e.g., the U.S. Department of Health and Human Resources, Health Resources and Services Administration and the W.K. Kellogg Foundation), as well as for institutional and departmental workshops.

Table of Contents 





1. Overview of Key Issues and Concerns, with contributions from Kevin Antoine

2. Dynamics of Diversity: Becoming Better Health Care Providers Through Cultural Competence

3. A Model to Guide Cultural Competence Education


4. Transcultural Self-Efficacy Tool (TSET), with contributions from Fatma Bas¸alan .Iz, Ayla Baylk Temel, Jing Chen, Mark Fridline, Faye J. Grund, Margaret M. Halter, Maria Malliarou, Carol Reece, Pavlos Sarafis, Sharon See, and Lisa Young

5. A Guide for Interpreting Learners’ Transcultural Self-Efficacy (TSE) Perceptions, Identifying At-Risk Individuals, and Avoiding Pitfalls

6. Cultural Competence Clinical Evaluation Tool (CCCET) and Clinical Setting Assessment Tool–Diversity and Disparity (CSAT–DD), with contributions from Enis Dogan and Lynn Schmidt


7. Academic Settings: General Overview, Faculty Self-Assessment, and Curriculum Evaluation, with contributions from Phyllis D. Barham, Richardean Benjamin, Patricia Burrell, Phyllis M. Eaton, Grace Hoyer, Kay Palmer, Carolyn M. Rutledge, Joanne K. Singleton, Jason T. Slyer, and Lynn Wiles

8. Enhancing Cultural Competence: Face-to-Face Classrooms, Hybrid, and Online Courses, with contributions from Theresa M. Adams and Kathleen M. Nevel

9. Enhancing Cultural Competence: Clinical Settings, Immersion Experiences, Service-Learning, Simulation, and Nursing Skills Laboratory, with contributions from Roxanne Amerson, Susan Fancher, Rachelle Larsen, Polly M. McArthur, Sandra J. Mixer, LuAnn Reif, and Monique Rogers-Walker

10. Case Exemplar: Linking Strategies—Spotlight on the Cultural Discovery Integrated Approach, with contributions from Mary O’Donnell and Judy Xiao

11. Case Exemplar: Linking Strategies—Spotlight on the Innovative Field Trip Experience, with contributions from Lenore Bertone, Jo-Ann Douglas, Vivien Li, and Sara Newman

12. Faculty Advisement and Helpfulness: A Culturally Congruent Approach


13. Health Care Institutions: General Overview, Inquiry, Action, and Innovation, with contributions from Carolyn Bloch, Stephen R. Marrone, and Jeanette Velez

14. Case Exemplar: Linking Strategies—Spotlight on Employee Orientation Programs to Enhance Cultural Competence, with contributions from Cynthia Karczewski

15. Case Exemplar: Linking Strategies—Spotlight on Employee In-Service Education to Enhance Cultural Competence, with contributions from Patricia Bartley-Daniele and Karen Kennedy


16. Professional Associations: General Overview, Inquiry, Action, and Innovation, with contributions from Margaret Andrews, Eleanor T. Campbell, John Collins, Stephen R. Marrone, and Michelle Romano

17. New Priorities: Challenges and Future Directions

Appendix: Studies Involving Jeffreys’s Transcultural ­Self-Efficacy Tool (TSET) and/or Jeffreys’s Cultural Competence and Confidence (CCC) Model, with contributions from Eda Ozkara San