Preface
Introduction
Part I: Understanding Management and Leadership: The Science and the Philosophy

1. Management Processes
2. Theories of Management and Leadership
3. Experiential Exercises: Ice-Breaking and Getting Acquainted

Part II: How Managers Work: The Core

4. Knowing Self
5. Diagnosing Others
6. Leader Behavior
7. Diagnosing the Task
8. Management in Action
9. Experiential Exercises: Managerial Responsibilities

Part III: Managerial Skills: The How To Satellites

10. Communication Processes
11. Power
12. Confident Communication, P. Raskin
13. Conflict Resolution
14. Time Management
15. Experiential Exercises: Managerial Skills

Part IV: Managerial Roles: The Action Satellites

16. Change Facilitator
17. Teacher
18. Team Builder
19. Interviewer

Elaine La Monica Rigolosi holds a Juris Doctor degree from the Benjamin N. Cardozo School of Law, Yeshiva University, New York; a Doctor of Education degree in human relations and counseling from the School of Education, University of Massachusetts, Amherst; a Masters of Nursing in medical and surgical nursing administration from the College of nursing, University of Florida, Gainsville; and a Bachelor of Science in nursing from Columbia Union College, Takoma Park, Maryland. She is a Fellow of the American Academy of Nursing.

Dr. Rigolosi is the immediate past Chair of the Department of Organization and leadership, Professor of Education, and Coordinator of the Executive Program for Nurses in the Department of Organization and Leadership at Teachers College, Columbia University, New York. In addition to academic and administrative responsibilities since 1976 at Teachers College, Columbia University, Dr. Rigolosi maintains a private consulting practice in management for health care organizations and other public and private industries throughout the United States and in Canada. She also conducts educational programs on organizational behavior and legal issues in health care, both nationally and internationally. Since 1989, she has been a Director of the Board of Hooper Holmes, Inc., located in Basking Ridge, New Jersey. Hooper Holmes is a public national and international corporation predominantly providing health information for the insurance industry. Dr. Rigolosi is an attorney, admitted to the New York, New Jersey, and District of Columbia Bars.

The most recent book authored by Dr. Rigolosi was Management in Health Care: A Theoretical and Experiential Approach, 1994, Macmillan Press Limited, London. She also authored Management in Nursing: An Experiential Approach That Makes Theory Work for You, 1990, Springer Publishing Company, New York; this book was translated into a Spanish edition in 1994. Dr. Rigolosi authored two books for Jones and Bartlett, Boston: Nursing Leadership and Management: An Experiential Approach, 1986, and The Humanistic Nursing Process, 1985. In addition, Dr. Rigolosi developed the La Monica Empathy Profile, 1986 and the Empathy Construct Rating Scale, 1996, both marketed by E. Pluribus Maximus, Tuxedo, New York. These instruments are used for measuring empathy in helpers teachers, nurses, managers, and other caregivers such as the police.

Dr. Rigolosi maintains membership in the following professional organizations: American Bar Association, American Health Lawyers Association, American Nurses Association, American Psychological Association, American Society of Law, Medicine, and Ethics, Association of Trial Lawyers of America, National League for Nursing, New York State Bar Association, New York State Nurses Association, Phi Alpha Delta Law Fraternity, Sigma Theta Tau, and The American Association of Nurse Attorneys. She is an elected Associate-in-Law of The American College of Legal Medicine.

This book is a second edition of Management in Nursing: An Experiential Approach That Makes Theory Work for You, solely authored by Dr. Elaine La Monica (Rigolosi), and published by Springer Publishing Company, 1990. Management in Nursing was adapted into the British market and was published in 1994 by Macmillan.