Person-Focused Health Care Management

Double click on above image to view full picture

Zoom Out
Zoom In

Person-Focused Health Care Management

SKU# 9780826194350

A Foundational Guide for Health Care Managers


  • Donald Zimmerman PhD
  • Denise G. Osborn-Harrison


Moves beyond traditional definitions of patient-centered care to improve the experience of a "real person" as patient

How might the entire system for producing, delivering, and paying for health care be changed so that the real people who are living inside the role of patient fare better than they currently do?

In general, person-focused care starts with the purposeful escalation of the lived experience of the person receiving or needing care into a management priority for all involved in providing that care. Taken as a whole, a person-focused approach to health care management frames a general perspective for incorporating the personal experience of care into the everyday management responsibilities of health care professionals. Whether working on the clinical or administrative side of health care, the perspective of person-focused care helps professionals throughout a health care organization routinely incorporate awareness into their decision making of how each individual being treated is feeling, thinking, interpreting, and understanding his or her experience as a patient.

Written and edited by distinguished educators, clinicians, and researchers with decades of health care policy and management experience, the text examines how health care managers can initiate and direct the process of system transformation by understanding and using a greater "person focus" in their decision making. The book helps to develop specific rules for improving the experience of care through better managerial decision making. Case studies with discussion questions facilitate creative problem solving based on sound decision making.

    Key Features:
  • Describes the framework and tools for using a person-focused approach to improve clinical outcomes and the overall personal experience of care
  • Discusses the impact of management decisions on the personal experience of clinical care
  • Addresses the personal and clinical problems created through our current system's standard health care delivery and financing
  • Fulfills key learning competencies defined by AUPHA, CAHME, and NCHL
  • Instructor’s manual and PowerPoint slides available for qualified instructors

Product Details 

  • Publication Date December 28, 2016
  • Page Count 296
  • Product Form Paperback / softback
  • ISBN 13 9780826194350

About The Author(s) 

Donald L. Zimmerman, PhD, is the first Professor of Healthcare Management at the University of New Orleans and is the Director of a new program in Healthcare Management. Previously, he was a Collegiate Professor and Director of the Health Care Administration Program at the University of Maryland University College and Executive Director of the Center for Healthcare Management Studies at Fairleigh Dickinson University. He also served as a Visiting Associate Professor at the Sloan Program in Health Administration, Cornell University.

Before turning to full-time academic work in 1998, Dr. Zimmerman was actively engaged in national and state health policy developments for 18 years as Senior Research Sociologist at Research Triangle Institute International; Senior Policy Analyst at the non-partisan National Health Policy Forum and Intergovernmental Health Policy Project at George Washington University; Executive Director of the Pennsylvania Health Care Cost Containment Council; and as a Consultant to the U.S. Congress, federal and state government agencies, national associations, hospitals, and other providers.

Dr. Zimmerman is a frequent speaker and has authored over 120 health care management and policy articles, technical reports, and professional presentations. In addition, he has served as Vice Chair of the Board of Directors of the International Commission for Dalit Rights since 2012 and continues to work closely with senior policy makers in the US and globally on a number of central human rights issues.

He earned with Ph.D. in Sociology from the State University of New York at Stony Brook.

Denise G. Osborn-Harrison JD, MPH, is a California licensed attorney and holds a Masters Degree in Public Health. Her specialty areas are corporate compliance for healthcare, healthcare reform, patient safety, medical liability reform, Medicaid expansion, and public health. Denise has provided consulting services to state agencies, federal agencies, non-profits, and health care providers both nationwide and abroad.

Denise began her teaching career over 20 years ago while living in Los Angeles, California. She taught law classes for the University of California Los Angeles, Mt. San Antonio College, University of West Los Angeles and Rio Hondo College. Currently, she serves as an adjunct professor for both undergraduate and graduate health care administration programs for George Mason University, University of Maryland University College, and Southern New Hampshire University. As a continuing education provider she has trained nurses and physicians on how to conduct root cause analysis to support enterprise wide patient safety and quality initiatives in a hospital setting.

Denise has worked for the U.S. Congress, the Centers for Medicare and Medicaid Services, several non-profits and consulting firms located in the Washington DC area.