Dilemmas in Human Services Management

Dilemmas in Human Services Management

SKU# 9780826177414

Illustrative Case Studies

Author: Raymond Mayers PhD, Dick Schoech PhD, Federico Souflee, Jr. PhD


Buy From:



Drawing on their experience as teachers and social workers, the authors introduce students to the complex skills necessary for effective management in human service administration. In this textbook, they present actual problems through concise case studies with study-guide questions for discussion.

The illustrative case studies cover a broad range of situations and dilemmas that a human services student can expect to encounter as an administrator ñ from sexual harassment to ethical concerns. By focusing on human service agencies, the authors fill a gap in social work literature for administration, planning, and management students.

Product Details 

  • Publication Date May 11, 1994
  • Page Count 130
  • Product Form Paperback / softback
  • ISBN 13 9780826177414
  • EISBN 9780826197849

Table of Contents 

  • Chapter One: Human Services Management in Perspective
  • Chapter Two: The Case Method
  • Chapter Three: Case
    1. An Accounting Clerk for DSS
    2. Status Quo Leadership
    3. Developing an Information System
    4. New Kid on the Block
    5. Breaking Up Is Hard to Do
    6. The Rice War
    7. Which Side Are You On?
    8. The Battered Women’s Shelter of Aiken County
    9. Planning and the Politics of Inclusion
    10. The Hit Man
    11. Staffing a Planning Committee
    12. The Politically Correct Candidate
    13. Who’s the Boss?
    14. New Directions
    15. Whose Values: The Politics of Planning
    16. A Problem Within
    17. A Sexual Harassment Complaint
    18. Inertia on the Board
    19. The Price of Serving
    20. “Creative” Grant Writing for Survival
    21. Too Many Chiefs
    22. Staff Meetings at Senior Citizen Centers of the Valley, Inc.
    Index of Cases