Job Opening: Higher Education - Inside Sales Representative

It has never been a more exciting time to join Springer Publishing! We have a long history of award-winning books and journals combined with online education content that empower health care professionals around the world. The extension of our professional content into the most advanced mobile and online applications has placed us on the forefront of certification preparation. We are a entrepreneurial company in growth mode, and joining our team means making a real difference--not only within our organization, but also in the lives of the thousands of students, faculty, and professionals who rely on our content for clinical education and patient care.


Springer Publishing Company is looking for a dynamic and enthusiastic Inside Sales Representative to join our Higher Education Sales team. This position reports to the Higher Education Senior Sales Director. This individual will be responsible for selling new and incremental text book adoptions as well a calling college instructors and professors to follow-up on adoptions of our textbooks to discuss results. We are looking for a customer-focused individual with a results-driven spirit who can make an immediate contribution to strong revenue growth. Our Inside Sales Representatives provide an excellent customer experience while also engaging in sales behaviors such as closing new sales, cross- or up-selling. They build rapport with clients to identify their needs, confirm fit with our products, offer tailored advice about products or services, develop deeper relationships, and create opportunities to generate business by coming through for their prospects and customers. It will be critical to demonstrate a solid track record of building and managing an accurate pipeline, closing new business opportunities and growing revenue.

While experience in health-related publishing and the higher education industry is a plus, the ideal candidate will have solid inside sales and new business development experience and a proven track record providing excellent customer service to meet our client’s needs.

Duties and Responsibilities:

  • Drive Revenue and Results & Elevate the Customer Experience
  • Achieve or exceed budgeted sales revenue goals.
  • Manage all aspects of opportunity follow up, opportunity identification, relationship building, closing sales, sample product delivery, pipeline reporting, forecasting and weekly sales reporting.
  • Provide consistent feedback regarding client needs to ensure that Springer’s services are delivering the measurable results required by our clients.
  • Build customer relationships and deliver solutions that meet the customers’ needs and create value.
  • Nurture and close new business leads, identify and pursue upselling opportunities.
  • Upon adoption of Springer Publishing’s textbooks, content and/or solutions work closely with the higher education sales team to ensure large opportunities are handled in an appropriate fashion.
  • Make recommendations for new products and new business models.
  • Develop and maintain awareness/understanding of market, products, competitors and trends.
  • Gather and share information on market issues and trends to develop effective sales strategies.

Qualifications and Competency Requirements:

  • Experience - 5+ years of successful inside sales experience.
  • Business Acumen demonstrated by making sound business decisions based on a solid understanding of Springer’s content and strategic objectives aligned with the objectives of clients and prospects.
  • Service Focus accomplished by placing a great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer.
  • Influence and Persuasion using tactics to persuade prospects and clients to take a specific course of action and establishing credibility to sustain the respect of others.
  • Relationship Building and the ability to develop long-term professional relationships with others and excel at building and maintaining friendly interactions, establishing credibility, and building rapport with individuals or networks of contacts.
  • Professionalism demonstrated by meticulously adhering to values such as courtesy, respect, honesty, and responsibility in all dealings with peers, managers, customers, partners, members of the community, and other stakeholders.
  • Active Listening and the ability to enhance mutual understanding in communicating with others through genuine interest in the content and meaning of conversations.
  • Time Management which will support the ability to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks.

Physical requirements

This position will be in our New York City office.

This position requires limited travel and the ability to drive and fly to destinations as required.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disability.

About Springer Publishing Company:

A publishing pioneer celebrating 65 years in the industry, Springer Publishing Company is known as an innovative nursing, behavioral sciences, health sciences, and medical publisher. Our products have won numerous awards, from the American Journal of Nursing Book of the Year Awards, to the ALA Choice Awards and the highly selective AAP PROSE Awards, and we offer over one hundred top quality titles annually, in addition to more than twenty journals. In all of our publishing areas, we are passionate about providing the best textbooks, professional reference and clinical books, apps, and digital resources to students, instructors, and professionals. Named one of the fastest growing independent publishers in the United States by Publishers Weekly, we continue to grow our product portfolio in nursing, psychology, social work, gerontology, public health, counseling, rehabilitation healthcare administration, and medicine.

Interested candidates can forward their letter and resume to:

Posted 8/1/17