Assessing Satisfaction in Health and Long Term Care

Assessing Satisfaction in Health and Long Term Care

SKU# 9780826113054

Practical Approaches to Hearing the Voices of Consumers

Author: Robert Applebaum MSW, PhD, Jane Straker PhD, Scott Geron PhD


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Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully.

Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in-home care, nursing homes, and assisted living.

This concise book is must reading for practitioners, researchers, and students committed to listening to the voices of their clients and improving the delivery of care.

Product Details 

  • Publication Date December 29, 1999
  • Page Count 152
  • Product Form Hardback
  • ISBN 13 9780826113054
  • EISBN 9780826116895

Table of Contents 

  1. Why the Growing Interest in Consumer Satisfaction?
  2. Theory of Consumer Satisfaction
  3. Approaches to Measuring Consumer Satisfaction
  4. Implementing a Consumer Data Collection Strategy
  5. Measuring Consumer Satisfaction with In-Home Care
  6. Resident Satisfaction in Nursing Homes and Assisted Living
  7. Measuring Consumer Satisfaction With Health Care
  8. Using Consumer Survey Results: Completing the Quality Cycle